Customer Success Manager

Manchester, England, United Kingdom · Customer Success

Description

Customer Success Manager – Manchester

Every company wants to achieve Customer Success, don't you think? If you have an enviable portfolio of happy, global brands, then they want to share their case study, give you a great NPS score and happily recommend you to other companies.


I know that you are wondering how you can actually achieve this? Especially when you know that in the world of a Digital Marketing Agency, the need for immediate and visible impact with a client can outweigh the way you focus on the longer term which is way more important. You're working hard, but not everything is as you'd like. You know there is a better way.


For Purple (a tech Software as a Service company), Customer Success is a philosophy - not just an ideal. As Purple's Customer Success Manager, you will be focused on strategic account planning with your customer and helping to evolve and shape our digital product over time. We want you to be the voice of our Customer internally.


We have all the fun stuff you'd expect in a modern tech company, like table tennis, casual dress and free fruit and drinks etc. Plus, we are a supportive team who are all passionate about building a great company and ensuring our customer's success.


Responsibilities



Ideal Skills

There’s more info about Purple below, if what we do and this role excites you, please apply now.



Purple is a digital platform for Intelligent Spaces.


Our cloud based solution provides customers with the same in-depth understanding of physical spaces that website analytics have delivered for years. Purple’s portal also provides customers with unique and cutting edge marketing tools, allowing them to take meaningful action based on demographic and behavioural data.


We achieve this through social engagement, location analytics, and a broad range of connectable data sources. These work together to provide you with a detailed and multifaceted understanding of your customers. In return, users also get a highly reliable, safe Wi-Fi experience.


With over 50 million users across 125 countries, Purple works with a range of brands and venues, including Pizza Express, Harrods, Harvey Nicholls, JP Morgan Chase, Miami Heat, Ladbrokes, NEC Group, Michael Kors and Vodafone. We employ over 100 full time staff and we currently have offices in the UK, US, Spain, Australia, and Chile. We also have an active reseller base of over 1,200 in 102 countries.

Apply for this job